The delivery time is mentioned on the product page. Delivery time varies for many products because we work with different suppliers to ensure that we always have an extensive catalogue. In order to make sure that the delivery time is accurate, your co-operation is needed to confirm the artwork / design as soon as possible.
Yes; we understand that you may need your merchandise at different locations. We are happy to split your order into different parcels according to your instructions.
If you need us to ship to a single location, we offer FREE shipping.
if you need us to ship to multiple locations, the delivery charge starts at AED 20 per additional address. It depends on the total weight of the parcel. Your account manager will give you the exact shipping cost once the delivery information has been finalized.
Yes! Please contact us and we will be happy to provide you with a shipping quotation since the rates vary depending on the size and weight of the shipment.
Laser engraving, Screen printing, D-embossing, UV printing, Sublimation heat transfer - to name just a few. When you select your gifts, the printing method best suited for your choice will automatically pop up. Please visit our printing page to know more about our services.
We give you the best printing solutions for your logo and will send you the digital artwork of the same once you have chosen your gifts. This will give you an idea of how your logo will appear on the gift before confirmation.
You can choose to print all colours of your logo or choose a single colour for the same. We are happy to talk you through this process.
Please select a vector file to ensure the best quality print. The file should end in: .svg, .eps, .ai, .pdf.
Don't worry! Our designer will prepare one for you. Thereafter, you can keep your artwork on file to make re-ordering simple and easy.
Yes, most certainly we can. We are a holistic gifting-as-a-service platform that will meet all your needs when it comes to corporate gifting.
Completely your choice - contact us and let us know what you want to put into your box and we shall do the rest.
Your account manager will measure the box to ensure that your products fit perfectly.
Yes! We handle all the assembly for you so that you don't need to worry about anything once the shipment has been delivered.
Yes! We want to make your life easier so that you don't have to do anything once the shipment has been delivered. You can further customise every box, the choice is up to you.
At the moment, everything will be managed by your account manager through google sheets. We promised that the process is straightforward. You will be guided through the entire process.
Yes, most certainly you can! Please contact us on hello@giftcloudsolutions.com or call us on 1300 877 503 and we will be happy to process your sample.
Yes! We will only process your order after you have confirmed the artwork from the printed sample.
The sooner the better. We recommend providing all the information at least 7 days before delivery.
You and the recipient will get a notification with tracking details. And you can also monitor details in your account dashboard.
Yes you can! Simply select from our catalogue and skip the steps for uploading your logo.
No problem at all. Your personal gifting executive will manage the order form and collect details from the recipients.
In that case, your account manager will notify you and the items that you initially selected will be processed. The order will be sent directly to you. We do not want to carry any credits to your account.
GiftCloud believes in transparency and immediacy - you can see the price details as you make the selection of gifts. You do not have to send us emails and then wait for a quote!
Yes! We are open to negotiations. Please contact us to discuss your project with us.
We accept all major credit cards if you want to pay online. We also accept cheque and transfer.
Choose whatever is convenient to you at the checkout.
We collect all applicable taxes for goods and services.
No problem at all! Please contact us and we shall be delighted to help you find your product. We have a solid & dependable network of global suppliers.
The account is created automatically when you register on our website.
We want you to be 100% satisfied when dealing with GiftCloud. If you are unhappy with the order because the product is defective or because the quality of the print isn't as expected, please contact us with 7 business days after receiving the products and we will work with you to fix the problem. We can process your order again or issue you a refund.
If you cannot find answer to your questions in our FAQ, you can always contact us.
